Cognitive technologies, including intelligent process automation services, are changing the way we work. And when done correctly, they’re changing the workplace for the better! From heightening efficiency to improving customer satisfaction, there are many ways AI can benefit your company.
To give you insight into this, we’ve created this handy guide detailing how to approach automation in a way that benefits you, your workforce, and your clients. Read on to learn more.
Automation in the Workplace
Despite what you may think, automation in the workplace has been on the go for years. Yet, in recent years, it’s become even more prevalent, with more companies adopting robotic process automation (RPA). This technology is used to lessen human error, streamline operations, and save money and time by automating routine business tasks. The result? Skilled employees have more time to concentrate on engaging tasks that require high expertise.
In addition to automating routine tasks, intelligent automation services are crucial in creating notable customer experiences, boosting revenues, and operating more efficiently. In a nutshell, intelligent automation is a higher-educated version of RPA, which embraces cognitive technologies, machine learning, and artificial intelligence (AI).
This clever tool uses natural language methods to manage complex processes, make data-driven business decisions, and showcase new business opportunities. In addition, AI helps to outline strategies and drive innovation.
A Bespoke Approach
One of AI’s benefits is its ability to personalize employee and customer experiences. Using data, it pinpoints what content, products, and services your customers want to see and where their interests lie.
Similarly, it lets you learn more about your staff and their workplace desires. Studies show that happy workers are more pragmatic, have fewer absences, are more cooperative, friendly, and willing to work hard.
What Businesses are Best Suited to Automation?
Even traditional businesses should embrace some form of AI in the workplace to stay ahead of their competition. Those that thrive using this technology include:
- Companies that work with structured, digital, or non-digital data
- Businesses boast seasonal spikes, which the human workforce can’t fulfill, such as premium adjustments, policy renewals, and insurance claims payments.
- Processes with strict service level agreements that necessitate speedy turnarounds. Such as order fulfillment, contract management, or transaction posting.
- HR industries can use AI to automate time-consuming and respective tasks. This frees up quality time for HR professionals to focus on strategies. In addition, AI can assist in the hiring process by streamlining the selection and screening process using predictive analytics.
In a nutshell, if a business needs to create, send, redline, and execute any contract or process via email, embracing AI to assist with this through overseeing the content, managing change approval, and automating the signing process, the time and cost savings are significant.
Another example of using tech to save time? Chatbots. Instead of employing additional people or using existing talent to answer generic questions, a chatbot can be trained to respond to questions and connect prospects to sales.
In addition, companies can employ automated virtual agents to oversee routine customer requests, including bill payments, balance inquiries, and updated address requests. This allows your staff to focus on managing complicated customer requests, like creative problem-solving. The result? Customer queries are answered and solved at a heightened speed.
Cyber Security
Another area in AI that is changing industries is cyber security. Automation is proving helpful with compliance, whereby mundane tasks such as control testing, collecting data, and performing initial analyses are now being carried out by AI. This ensures a smooth, speedy process, one void of errors.
In addition, embracing automation allows workers employed to watch networks for attackers to concentrate on high-priority incidents or threats. The result? A faster-moving landscape, where companies can oversee global compliance requirements instead of single US frameworks, all from a single management plane.
To put this into perspective, there are tasks within every company spanning various functions, all of which can be automated.
How Employers Should Embrace Automation
Instead of pushing back, employees should embrace AI and the many opportunities it creates. Why? It saves them time. Not many employees enjoy performing mundane tasks such as inputting data into a spreadsheet. Allowing AI to do this part of their job allows them to provide high-value contributions instead of focusing on administrative tasks alone.
If you own a company and wish to adopt AI services, it’s time to upskill your existing employees. This comprises giving them new responsibilities once their current roles have been automated and sharing the importance of learning about new technologies and how they can be leveraged.
Providing a learning environment allows your workforce to upskill in other areas. This benefits both their career progression and your businesses. With more time, they can choose from training, mentoring, tailored industry projects, and work experience to build their skills, confidence, and experience. Ultimately, they can apply for the promotion they want.
The Future of Intelligent Automation
Going forward, automation, when successfully implemented into a business model, is expected to become event-driven. Companies will use intelligent automation as an additional staff member, with one task assigned to AI and another to an employee.
The result? There will be far fewer time-consuming tasks to worry about, with more time for skilled workers to concentrate on engaging and creative work. Encouraging your employees to focus on the parts of the job that interest them and motivate them will ensure a happier, more focused workforce. The result? A successful business model that embraces change for the better.
The Bottom Line
To stay ahead of the competition, lessen mistakes within business processes, and save time and money, embracing automation is crucial. Companies that refuse to adopt this technology may fall behind.
We should be looking at automation as an essential co-worker. One who has the means to transform staff and customer experiences. A tool that helps us to make data-driven decisions, embrace opportunities, assist with mundane tasks, and improve efficiency and revenue growth in the workplace.
Intelligent automation is a powerful tool that can benefit you if you adapt automation to meet your specific business needs and implement new technologies in a helpful way that avoids disruption.
